Case Study Title:
Safeguarding Customer Data in the Digital Age
Customer Type:
Regulated Industry
Client:
| Financial Services Firm |
situation:
With rising data breaches and identity theft, Client was increasingly concerned about their customers' online security. As a company committed to protecting privacy, they aimed to develop cutting-edge solutions to strengthen authentication, tracking, sharing, and identity management. This initiative aligned with CEO and senior leadership priorities, making it a critical focus for the organization.
why scramble:
Demonstrated expertise and 2-year track-record of outstanding program results. This Scramble™ built upon 4 previous programs. We worked closely with the Executive Sponsor teams and internal task force to develop the program’s mandate and measurable outcomes.
Scramble Partners
  • Office of CIO
  • Multiple Business Units
  • Board of Directors
  • External Counsel
Breakthroughs/
Outcomes
  • New, silo-breaking collaborations
    Directly exposed 100+ participants across 30 business units to silo-breaking collaboration across design/development/business, rapid prototyping, fast feedback loops, environment and build automation.
  • Novel solutions delivered
    10  solutions – with 3 declared high-priority –  developed by cross-functional teams matched with internal sponsor and leadership priorities.
  • Fully-engaged senior leadership
    CEO and Board actively participated in discovery and advisory in the Scramble program.
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